Refund policy
Returns and Refunds
Due to the intimate nature of our products, we take hygiene seriously and dont provide returns on opened products.
We want you to feel confident trying our products. If you're not satisfied within 60 days of delivery, we'll refund you, no need to send the item back.
60 Day Money Back Guarantee
- Email us at loveliftaustralia@gmail.com within 60 days of delivery with your order number and a brief reason for your request
- We may ask for a photo to confirm the product matches your order
- Refunds are limited to one per customer under this guarantee
- Once approved, your refund will be processed to your original payment method within 4 business days
Please note:
- This guarantee applies to one item per order/customer
- Damaged, defective, or incorrect items are handled separately (see below) and aren't subject to these limits
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, contact us right away at Loveliftaustralia@gmail.com.
We may require additional information or photos of the product to assess the issue before processing a refund. This is covered regardless of the 60-day guarantee window.
Your statutory rights under the Consumer Guarantees Act and Fair Trading Act are unaffected by this policy.
You can always contact us for any return or refund question at loveliftaustralia@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.